Helsinki University Hospital
HUS Helsinki University Hospital is Finland's largest healthcare provider. HUS is responsible for organizing specialized medical care in the Uusimaa area. In addition, the treatment of several rare and difficult diseases has been centralized for HUS nationwide. HUS expertise is internationally known and recognized. As a university hospital, HUS is constantly researching and developing new treatment methods and operations.
HUS is treating over 700 000 patients yearly and employs 27 500 personel.
Client
Helsinki University Hospital
Service
Usability Expert
Industry
Healthcare
Date
03.2019 - 05.2019
Executive Summary
Picture: Self Check-In lander
Challenge
HUS requested that we conduct a usability evaluation of their check-in system at the New Children’s Hospital. The newly developed system was designed with the objective of facilitating check-in processes that involve children partially while simultaneously conveying a sense of fun and engagement. During the system’s renewal, the back-office system utilized by personnel was also renewed in anticipation of enhancing workflow processes and information architecture.
Role
As a team-member of usability evaluators, my primary focus was to assess and improve the overall user experience by conducting in-depth usability tests and identifying areas for optimization. By employing a variety of research methods—including user interviews, cognitive walkthroughs, and heuristic evaluations— We gathered actionable insights to drive design improvements. Our goal was to enhance product usability, streamline user interactions, and ultimately contribute to delivering a seamless, user-friendly experience.
Process
Figure: Methodological Process
Outcome
Through our methodology, we identified 28 distinct issues. These findings were subsequently categorized based on their severity, with the most critical issues being determined through expert evaluation techniques. While empirical methods provided valuable insights that would have otherwise been overlooked, it resulted in 15 findings all with slightly less severity than the expert methods.
